Disclaimer
Company, organisation: SAS HOTEL DE SENLIS PARIS
Registered office: 7-9, rue Malebranche 75005 PARIS
Telephone: +33 1 59 38 38 48
contact@hotelmadeleinedesenlis.com
url : hotelmadeleinedesenlis.com
Share capital: €193,965.74
RCS : 319176947 RCS PARIS
VAT : FR09319176947
SIRET : 31051886500012
Purpose of the site: Promotion of the establishment
Director of publication, legal representative: SPICAS
Editorial manager: SPICAS
Photography: Nicolas Aneston
Web master, design, revision, artistic direction: Cendyn France SAS
Internet hosting: Cendyn France SAS
Company status: SAS
RCS: Paris 509 986 188
SIREN : 50998618800019
VAT: FR 80 509 986 188
Share capital: 8000 euros
Registered office: 77 rue du Faubourg Saint Antoine 75011 Paris France
Email : contact@wihphotels.com
Telephone : +33 1 53 46 10 60
Legal representative: Michael Bennett
Hosting: Amazon - Seattle, Washington, USA
This site features:
● Informative content
● On-line data collection
Data protection act: the site has been declared to the Commission Nationale Informatique et Liberté. You have the right to access, modify, rectify and delete data concerning you (art. 34 of the French Data Protection Act). To exercise this right, please contact: contact@hotelmadeleinedesenlis.com
Ownership: The site and the information it contains are protected by French intellectual property law and by international conventions. Except for use within the family circle or for private purposes, the site and no part of its content may be reproduced, republished, retranscribed, modified or retransmitted without the prior authorisation of the copyright holders.
MEDIATOR FOR THE SETTLEMENT OF DISPUTES :
In the event of a dispute between the professional and the consumer, they shall endeavour to find an amicable solution.
If no amicable agreement can be reached, the consumer may refer the matter free of charge to the consumer mediator to which the professional belongs, i.e. the Association of European Mediators (AME CONSO), within a period of one year from the date of the written complaint sent to the professional.
Referral to the Consumer Ombudsman must be made :
- either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com ;
- or by post addressed to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS.
After contacting Customer Services and if there is no satisfactory response within one month, the customer may refer the matter to the Paris Mediation and Arbitration Centre, whose contact details are given below:
AME
11 place Dauphine
75001 PARIS
www.mediateurseuropeens.org
OPPOSITION TO TELEPHONE CANVASSING
In accordance with article L. 223-2 of the French Consumer Code, consumers have the right to register on the telephone anti-solicitation list: ‘When a professional collects telephone data from a consumer, he shall inform the consumer of his right to register on the telephone anti-solicitation list. Where this information is collected when a contract is concluded, the contract shall mention, in a clear and comprehensible manner, the existence of this right for the consumer’.
Under article L.521-1 of the French Consumer Code, consumers have the option of registering on the Bloctel telephone anti-spam list.
To register free of charge on this list, visit www.bloctel.gouv.fr (http://www.bloctel.gouv.fr/)
‘Conditions of sale of the tariff
Cancellation or modification by the customer
1. In accordance with article L. 221-28 of the French Consumer Code, customers are reminded that they do not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code.
2. The conditions of sale for the fare booked specify the terms and conditions for cancelling and/or modifying the booking.
3. Bookings made in advance cannot be modified and/or cancelled. Sums paid in advance, i.e. deposits, will not be reimbursed. In this case, this is mentioned in the conditions of sale of the tariff.
4. When the conditions of sale of the fare booked so permit :
- the reservation may be cancelled directly on the Site or the Mobile Services via the ‘Consult or cancel your reservation’ section;
- the reservation may be modified directly with the hotel, whose telephone number is specified on the reservation confirmation sent by e-mail.
5. If the stay is interrupted for reasons for which the customer is responsible, the entire agreed price will be cashed. In the case of a reservation with prepayment, no refund will be granted.
6. Unless otherwise expressly agreed, the customer must leave the room before 12.00 noon on the day the reservation ends. Failure to do so will result in an additional night being charged.
7. All reservations are by name only and may under no circumstances be transferred to a third party, whether free of charge, against payment or on a commercial basis.
For any complaint relating to a hotel reservation, the hotel team is at your disposal:
To write to us
Hôtel Madeleine de Senlis
7-9, rue Malebranche
75005 Paris - France
